Effective Date: 11 September 2026

At DL LINO, we want you to feel confident while shopping for men’s linen clothing. This Refund and Returns Policy explains the process for requesting returns, exchanges, and refunds for products purchased through our website.

1. Eligibility for Returns

Products may be eligible for return or exchange if they meet the following conditions:

• The return request is submitted within the return period displayed on the product page or order confirmation.
• The product is unused, unworn, unwashed, and in its original condition.
• Original tags, packaging, and accessories are intact, where applicable.
• The product is accompanied by the order details or proof of purchase.
• The product is not marked as non-returnable or excluded under the applicable product-specific policy.

2. Non-Returnable Products

Certain products may not be eligible for return or exchange due to hygiene, customisation, final-sale status, or other applicable restrictions. Any such exclusions will be communicated on the relevant product page or at checkout.

3. How to Request a Return

To request a return or exchange:

1. Contact DL LINO customer support using the email address or WhatsApp number provided below.
2. Share your order number, product details, reason for return, and photographs or other information if requested.
3. Our team will review the request and communicate the next steps.
4. Pack the approved product securely with its original tags and packaging.
5. Hand over the parcel through the return process communicated by our team.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Share clear photographs of the product and packaging, along with your order details. We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or other suitable resolution in accordance with applicable law and our order policy.

5. Exchanges

Size or colour exchanges may be available subject to product availability, eligibility, and the applicable exchange terms. Products must meet the same condition requirements as returns. If the requested replacement is unavailable, an eligible refund or alternative resolution may be offered.

6. Refund Process

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be processed through the original payment method where reasonably possible. The time taken for the refund to reflect in your account may depend on the payment provider or bank.

7. Return Shipping Charges

Return shipping charges, if any, will be communicated at the time of approving the return request. For products that are damaged, defective, or incorrectly supplied, DL LINO will provide an appropriate resolution in accordance with applicable law.

8. Cancellation Before Dispatch

If you wish to cancel an order before dispatch, contact us immediately. Cancellation requests will be considered based on the order status and applicable cancellation terms. Once an order has been dispatched, the return process may apply instead.

9. Refund Exceptions

Refunds may be declined where a product is returned outside the applicable return period, is used or damaged by the customer, is missing original tags or packaging, or does not meet the published return conditions, except where applicable law provides otherwise.

10. Policy Updates

DL LINO may update this Refund and Returns Policy from time to time. The revised policy will be published on this page with an updated Effective Date.

11. Contact Us

For return, exchange, or refund assistance, please contact:

DL LINO

Office Address : FF-03 Gopala Homes 3, Ambuj City, Ghaziabad, Uttar Pradesh 201009

Phone: +91 8800198426 , +91 9650948817

WhatsApp: +91 9810918820

Email: support@dilinocollections.in